Contact the Aridika desk

Our Tallinn desk is staffed 24/7, including public holidays. For account-specific questions please log in and use the in-dashboard chat; our team can see your account state and resolve things in a single session. For everything else — pricing, partnerships, press enquiries, careers — use the form on the left or email [email protected].

What to send us

• Account onboarding — questions about KYC, funding rails, minimum deposit, country availability.
• Technical / dashboard — anything that is broken or confusing in the dashboard or mobile apps.
• Pricing & limits — withdrawal limits, higher-tier custody for larger balances, institutional pricing.
• Partnerships — exchange venue integrations, API partnerships, white-label of the Aridika engine.
• Press — interviews with the founding team, data for a feature, access to the engineering journal.
• Careers — the roles below plus everything on our careers page.

Response times, in practice

In 2024 the median first-reply time was 23 minutes on business days and 2 hours 47 minutes on weekends and holidays. The 90th-percentile first-reply time was 1 hour 18 minutes on business days. We do not run an outsourced “support@” address; the engineer who answers you is on payroll in Tallinn.

Our address, for the record

Aridika Research Lab OÜ · Rotermanni 12, Tallinn 10111, Estonia · reg. 14982200 · VAT EE102456781. Door 3B, fourth floor; the entrance is around the back of the courtyard; press the buzzer marked “A.” You are welcome to drop in during business hours if you happen to be in Tallinn.