{"id":1005,"date":"2026-01-15T10:00:00","date_gmt":"2026-01-15T10:00:00","guid":{"rendered":"https:\/\/aridika.com\/?page_id=1005"},"modified":"2026-01-15T10:00:00","modified_gmt":"2026-01-15T10:00:00","slug":"contact-us","status":"publish","type":"page","link":"https:\/\/aridika.com\/it\/contact-us\/","title":{"rendered":"Contact Us"},"content":{"rendered":"<p>Our Tallinn desk is staffed 24\/7, including public holidays. For account-specific questions please log in and use the in-dashboard chat; our team can see your account state and resolve things in a single session. For everything else \u2014 pricing, partnerships, press enquiries, careers \u2014 use the form on the left or email <a href=\"mailto:support@aridika.com\">support@aridika.com<\/a>.<\/p>\n<h2>What to send us<\/h2>\n<ul>\n<li><strong>Account onboarding<\/strong> \u2014 questions about KYC, funding rails, minimum deposit, country availability.<\/li>\n<li><strong>Technical \/ dashboard<\/strong> \u2014 anything that is broken or confusing in the dashboard or mobile apps.<\/li>\n<li><strong>Pricing &amp; limits<\/strong> \u2014 withdrawal limits, higher-tier custody for larger balances, institutional pricing.<\/li>\n<li><strong>Partnerships<\/strong> \u2014 exchange venue integrations, API partnerships, white-label of the Aridika engine.<\/li>\n<li><strong>Press<\/strong> \u2014 interviews with the founding team, data for a feature, access to the engineering journal.<\/li>\n<li><strong>Careers<\/strong> \u2014 the roles below plus everything on our <a href=\"https:\/\/aridika.com\/it\/careers\/\">careers page<\/a>.<\/li>\n<\/ul>\n<h2>Response times, in practice<\/h2>\n<p>In 2024 the median first-reply time was <strong>23 minutes<\/strong> on business days and <strong>2 hours 47 minutes<\/strong> on weekends and holidays. The 90th-percentile first-reply time was 1 hour 18 minutes on business days. We do not run an outsourced &#8220;support@&#8221; address; the engineer who answers you is on payroll in Tallinn.<\/p>\n<h2>Our address, for the record<\/h2>\n<p>Aridika Research Lab O\u00dc \u00b7 Rotermanni 12, Tallinn 10111, Estonia \u00b7 reg. 14982200 \u00b7 VAT EE102456781. Door 3B, fourth floor; the entrance is around the back of the courtyard; press the buzzer marked &#8220;A.&#8221; You are welcome to drop in during business hours if you happen to be in Tallinn.<\/p>","protected":false},"excerpt":{"rendered":"<p>Contact the Aridika desk in Tallinn \u2014 24\/7, including holidays. Email, phone, office address and response-time stats.<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":40,"comment_status":"closed","ping_status":"closed","template":"page-contact-us.php","meta":{"footnotes":""},"class_list":["post-1005","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Contact the Aridika Desk \u2014 24\/7 Tallinn Support | aridika.com<\/title>\n<meta name=\"description\" content=\"Reach Aridika&#039;s Tallinn desk 24\/7 including public holidays. Email support@aridika.com, phone +372 614 3920. 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